Common Item Questions
- How do I select shaft length for my trolling motor?
-The rule of thumb is that the top of the motor section should be submerged 12".
- What should I do if I have an incorrect chart card or it does not fit?
-First check to see if there is a Micro SD chip inside of the SD card by using your fingernail to slide it out. If you have a different format card then you must go through the manufacturer in order to get the correct chart. We do not accept returns for chart cards.
- How come my product does not match what I saw on the website?
-The product images shown are supplied from the manufacturer directly, the picture you see may differ slightly from the product you receive in some instances. The reason for this is because manufacturers sometimes will make improvements to the products over the years, and sometimes the pictures that they send us refer to an older style of the same item. If you are unsure of what items are included, please reach out to us first before you purchase it and we will confirm what items are included.
Common Order Questions
- Why has my tracking number not updated?
-Sometimes an on-time package will go a few days without being scanned. Unfortunately we have no control over this, it is whether or not the driver decides to scan the packages when they are dropped off at each facility. Please allow 24-48 hours for tracking to reflect movement.
- What is the procedure for getting my Epirb or PLB battery replaced?
-We have an authorized technician who is certified to open them up properly and replace the battery. Once the order is placed please mail your unit to the following address marked with your order number and the letters BRS for battery replacement service. The customer is responsible for shipment to us, we will ship it back to you free of charge.
Battery Replacement Center Address
Northern Marine Electronics
18 Butler Ave
Bayville, NJ 08721
- Why is my item on backorder?
-Due to high demand of products placed around the same time, we occasionally experience an inventory overlap where items go out of stock. Items that are out stock are placed on backorder and you will be notified if such. Please note: Backorder shipping dates are subject to change as per the manufacturer. Northern Marine Electronics has no control over the expected arrival dates. We will inform you with any date changes.
- Why is my order assigned 2 tracking numbers?
-In order to get your order out as quickly as possible, we occasionally need to ship items from separate warehouses
- What if my package is lost or stolen?
-Our order processing system is entirely automated, all shipping addresses inputted by customers are printed directly onto the shipping label. If you believe your order has been lost or stolen, we recommend to reach out to the carrier first and file a claim. We will work with the carrier on your behalf. Please note that lost and/or stolen packages must adhere to the carriers policies and procedures and Northern Marine Electronics is not responsible for lost or stolen packages
- What do I do if my order is missing parts or pieces?
-We kindly ask that you examine your order as soon as you receive it and make sure all parts and pieces are included. All of our products come straight from the manufacturer and unfortunately sometimes small parts may get lost during shipping. If you believe this is the case, we kindly ask that you take photographs of the item you have received and send it to our support team at Support@NorthernMarineElectronics.com. We will reach out to the manufacturer on your behalf and determine if the missing parts can be sent out to you. Please note that we cannot honor any missing parts or pieces after 30 days of delivery and we kindly ask that you reach out to the manufacturer directly.
- What do I do if I receive a shipping box that looks damaged?
-We do our best to ensure proper packaging for items to protect them from shipment but unfortunately carriers may not handle each and every item with care. If you have received an item with a shipping box that looks damaged or in poor condition, we kindly ask that you refuse the package due to this reason. If you are unable to refuse the package, we ask that you review the contents of your package thoroughly and to ensure that the item has not been damaged. If you believe your item has been damaged, we ask that you reach out to us directly and take photographs of both the item received as well as the shipping box, and forward these photos over to Support@NorthernMarineElectronics.com and we will review these photos to determine the outcome. Please note that if a shipping box is damaged but the product inside is not, we will not send another replacement. Most shipping boxes are designed to crumble in some areas in order to protect the contents.
- What do I do if I want to cancel an order?
-We take pride in our fast shipping and we ship out orders as quickly as we can. If you need to cancel an order, please call us at 732-719-2227 and if your order has not been assigned a tracking number, we will try and cancel it for you. Unfortunately we cannot honor all cancellation requests as once orders are packed and assigned a tracking number, they are placed on one of our shipping containers with several large quantities of orders that are ready for dispatch. If we are unable to cancel, we would be happy to set you up with return instructions or instruct you to refuse delivery if available.
- Common Return Questions
- What do I do if I want to return my order?
-Please refer to our RETURNS POLICY